Shopping

Authentic

Everything we sell is 100% authentic. If you have any questions or concerns please contact immediately at support@shop-ltd.com.

Return Policy

No returns, no cancellations, no exchanges. All sales are final.
Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, email and telephone number.

Payment

All major credit and debit cards, both domestic and international bank transfers are accepted through PayPal. Registration is not required and no financial information is disclosed to us.

Claims

If you have any issues with your order, please contact us within 7 days of receiving your package. All transactions are final after 7 days.

Shipping

Shipping & Handling

Exact shipping can be previewed in your shopping cart!

We Ship Internationally

Ships in 1-3 business days
Orders usually ship within 1 business day upon cleared payment.

Securely Packaged with Tracking
Tracking will be sent upon shipment.

Domestic (USA)

$12 + $4 each additional item
USPS Priority. 2~3 business days.

International

$45 + $25 each additional item
USPS Global Priority. 5~7 business days plus customs.

Delays & Customs

Buyer is responsible for local taxes and duties. International orders will be shipped as gift, unless otherwise requested.

Most shipping issues are a result of wrong or incomplete addresses. Please double check your address.

If a package is delayed more than 30 days, we will file a claim with the post office and issue a full refund after the claim is processed.

International shipments can get randomly held in customs. Please be patient while your package is processed.

Condition

New

Many new items have been stored or have been through multiple hands even if they have never been used. Signs of aging should also be expected.

Items in perfect and unopened condition will be marked as “new”.

Please contact us if you have any questions or reservations regarding the condition of any item.

Used

For used items we do our best to note any flaws and photograph them. Please take the time to review all photos.

You may notice photos of the neck, cuffs, and heels of used items. These are the places that show visible wear.

NEW

Average retail condition, unused, may or may not have original packaging and tags. May have been displayed. 9.5-10/10

USED – Almost New

Worn maybe once or twice. Barely pilling or creasing. 9/10

USED – Lightly Used

Worn a handful of times. No cracking prints or fading. Only minor fabric wear. Possible pilling and creasing. 8/10

USED – Used

Clear signs of wear, use and machine washing. Expect fading, heavy pilling, minor stains. 6-7/10

FAQ

Where do you get your stock?

From various people all over, just like you!

An item I want is sold out. Do you restock your inventory?

Since we buy from individuals, our stock is unique. Sometimes we do get an item again, but there’s no guarantee. Just keep checking the shop, or follow us on instagram. We often post items that are coming our way!

Do you only sell items from past collections?

Not at all. We sometimes receive items from new collections as well.

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order, as well as a confirmation from PayPal. If you have not received an email confirmation, please check your spam folder. If it is not in your spam folder, then you did not enter your email address correctly. Please contact support@shop-ltd.com.

Do you have a retail store?

No, we’re currently online only.

Do you do holds (lay-aways)?

No, sorry.

Can’t find your answer?

Contact us